Embark on a journey with RED, the ambitious force shaping the future of waste management in the UK. As we strive to become the nation's premier waste management company, we're expanding our sales team. RED is seeking dedicated Client Service Executives to contribute to our growth story. Ready to be part of a team committed to delivering top-notch waste solutions? Join us on our exciting journey!

Working Hours: Monday – Friday. 40 hours per week.

Key Responsibilities

• Demonstrate excellent customer service and sales skills, placing the company at the heart of every interaction.
• Efficiently handle telephone inquiries, demonstrating professionalism and a customer-centric approach.
• Thrive on making the business easy to work with for both internal and external stakeholders.
• Embrace challenges and proactively contribute to achieving business objectives.
• Cultivate and nurture client relationships to drive business growth.
• Exhibit a passion for customer-centric roles and maintain a target-driven mindset.
• Display outstanding communication skills, over the telephone.
• Collaborate seamlessly with team members to achieve collective goals.
• Ability to work under pressure while maintaining a high standard of performance.

Requirements

• Previous experience in a client support or sales role.
• Proven track record of meeting or exceeding targets.
• Strong communication skills, both verbal and written.
• Comfortable dealing with customers over the telephone.
• Adaptable and effective in a fast-paced work environment.
• A team player with a proactive and positive attitude.
• SAP - Advantageous

Functional Knowledge

• Prepared to study for an NVQ Level 2 in Customer Service
• Ability to communicate effectively with clients and other team members.
• Ability to work with in a team but also on own initiative.
• Computer literacy – word, excel and outlook.
• Ability to work towards daily/weekly/monthly targets.

Person Specification

• Ability to record data as per sales office procedures accurately
• Good filing and organisational skills
• Experience in handling confidential data
• Ability to take accurate phone messages and deliver messages promptly
• Excellent sales/customer relations background
• Ability to self-motivate/motivate others