As a Client Support Executive, you will be a customer-centric professional who thrives in a fast-paced environment and is passionate about contributing to our business success.
Working with our existing and new customer base to provide best-in-class customer service whilst looking for growth opportunities in line with our commercial vision and organic growth ambitions.
Key Responsibilities
• Demonstrate excellent customer service and sales skills, placing the customer at the heart of every interaction.
• Making customer calls and using all other company communication channels to support positive relationship building, ongoing service delivery, account growth and prospecting activities in line with agreed KPIs.
• Utilising the in-the-house CRM system to effectively log client interactions daily.
• Working collaboratively with your local team to ensure client retention is maintained throughout your allocated region and in line with KPIs.
• Looking for growth opportunities within the existing client base, selling new waste streams and allied services and increasing revenue generation.
• Creating quotations in line with the company's quality standards, whilst ensuring effective and efficient customer service.
• Liaise with the operations and technical team through the enquiry lifecycle to ensure the proposal and delivery meet both the customer and business requirements.
• Supporting the finance team with invoice queries and payment resolutions.
• Supporting and mentoring members of the team internal sales team.
Essential Qualifications & Experience
• Experience in account management, client support and telesales roles.
• Strong track record of meeting or exceeding sales targets and KPIs.
• Experience in prospecting for new customers.
• Strong communication skills, both verbal and written.
• Adaptable and effective in a fast-paced work environment.
• GCSE qualifications or equivalent.
• Experience in using a CRM system.
• SAP ERP system experience - advantageous.
What You'll Bring
• A strong work ethic.
• Strong telephone, oral and written communication skills.
• A team player with a proactive and positive attitude.
• A desire to learn new skills and thrive in a team environment.
• Innovative and forward-thinking.
• Exceptional timekeeping and time management.
Looking for sustainable waste management and recycling services? Look no further than RED Industries. We offer customised solutions for businesses of all sizes in a variety of sectors from our facilities in Stoke-on-Trent and Brownhills.
With more than 20 years of experience, our team of experts specialises in hazardous waste management and have continually evolved to meet the changing needs of our customers.
In addition to collections, recycling, and disposal services, we also offer trans frontier shipments, preparation for re-use, industrial cleaning, and on-site laboratory services, including WAC testing of waste.
Contact us today to learn more and see how we can help your business.
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Attwood Road, Burntwood Business Park, Burntwood, Staffordshire, WS7 3GF
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