Client Support Executive

Salary: £18,532-£20,000 per annum

Location: Brownhills – WS8 7EU

Hours of work: 8:30am-5:00pm Monday to Friday

We have a fantastic opportunity for 4 Client Support Executives to join our Brownhills team.

CSE’s are responsible for liaising with customers, meeting their needs and growing sales within their region. This will include contacting existing clients regarding collection of waste as well as developing existing clients by offering them further services. It will also involve contacting prospective clients, providing them with quotes and upselling wherever possible.

Key Duties:

  • Contact existing clients – regarding collection of waste and their requirements.
  • Develop existing clients – inform them of any new legislation, ensure the client is aware that we offer total waste management services.
  • Successfully complete all jobs by the time requested.
  • Coordinate and collate all information in the appropriate way to ensure jobs are dealt with effectively, and issue to the relevant departments.
  • Report to the Internal Sales Manager any issues which require further investigation.
  • Contact clients who we have been quoted, enquire if they wish to place an order, overcome client’s objections, and close the sale as well as upsell other services.
  • Contact prospective clients to enquire if we can be of assistance, re-quote when required.
  • Make calls to prospective clients from purpose-built inhouse CRM system.
  • Make contact with the decision maker.
  • Collate the correct information from the leads. Check address details, contact name, phone and email details and record all information into the database.
  • Introduce the company to the prospective client and offer a quotation, B.D.M visit or send out company literature for future contact.
  • Arrange Credit application forms to clients.
  • Filing
  • Other duties deemed reasonable.

Critical Qualifications, Experience, and Skills Prior to Employment

  • You should be prepared to study for an NVQ Level 2 in Customer Service.
  • Excellent sales/customer relations background.
  • Ability to communicate effectively with clients and other team members.
  • Ability to work with in a team but also on own initiative.
  • Computer literacy – word, excel and outlook.
  • Ability to record data as per sales office procedures accurately.
  • Good filing and organisational skills.
  • Experience in handling confidential data.
  • Ability to take accurate phone messages and deliver messages promptly.
  • Ability to self-motivate/motivate others.
  • Ability to work towards daily/weekly/monthly targets.

To apply

Send your CV to Dawn Silk (dsilk@redindustries.co.uk ) and HR (recruitment@redindustries.co.uk)

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Company Benefits

Life Assurance

After a year in service you will be enrolled into our life assurance scheme, which pays out 4x your annual salary if you die in service.

EAP

Free access to our Employee Assistance Programme which provides confidential support and counselling on a range of issues such as financial wellbeing, relationship issues, childcare issues, family issues, stress and anxiety.

Pension

Automatic enrolment into our company pension scheme, in which we contribute 3% of your monthly salary.

Cycle to Work Scheme

Save 25-39% on a bike and accessories, with nothing to pay upfront. The payments are taken tax efficiently from your salary each month.

Training Opportunities

We have introduced Institute of Leadership and Management training across the group to encourage a culture of empowerment and feedback. We can also fund FLT or heavy plant training for the right candidate.

Strong Leadership Team

We are ambitious and have strong managers to guide us towards our goal to become the UK’s premier waste management company. We will empower you to use your initiative and think big.